Privacy policy

YOUR PRIVACY

At No Timid Souls Pty Ltd (ABN 27 647 729 833) (we, our and us), we are committed to protecting your privacy as a customer and an online visitor to and user of our website notimidsouls.com and our related websites (Websites). We use the information we collect about you to maximize the services that we provide to you. We respect the privacy and confidentiality of the information provided by you and adhere to the Australian Privacy Principles.

Please read our privacy policy below carefully to see the kinds of personal information we collect from you, how we collect and hold your personal information, the purposes for which we collect, hold, use and disclose your personal information and your rights in respect of your personal information.

INFORMATION WE COLLECT FROM YOU

In the course of your visits to our Websites or use of our products and services, we may obtain the following information about you:

• full name;
• email address;
• telephone number;
• debit and credit card details;
• transaction details;
• postal and billing addresses;
• geographic location;
• IP address;
• survey responses;
• support queries;
• blog comments; and
• social media handles,

(collectively, ‘Personal Information’).

Our services are not directed to persons under 18 and we do not knowingly collect Personal Information from anyone under 18. If we become aware that a child under 18 has provided us with Personal Information, we will delete that information as quickly as possible. If you are the parent or guardian of a child and you believe they have provided us with Personal Information without your consent, then please contact us.

You can review, correct, update or delete your Personal Information by either logging into your account and making the changes yourself or contacting us directly to do so by emailing customersupport@notimidsouls.com

 

HOW WE USE YOUR PERSONAL INFORMATION

We use the information we collect to deliver our services to you, including:

• communicating with you about your purchases;
• providing technical support;
• notifying you of updates and offers;
• sharing useful content;
• measuring customer satisfaction;
• diagnosing problems with our products or services; and
• providing you with a personalised experience.

Marketing communications are only sent to you if you have consented to them. You can opt out of our marketing communications at any time by unsubscribing or emailing us at customersupport@notimidsouls.com and your request will be actioned as soon as possible (and no later than five days after your request).

We also may use the information we collect in aggregated and anonymized forms to improve our services, including:

• administering our Websites;
• producing reports and analytics;
• advertising our products and services;
• identifying user demands; and
• assisting in meeting customer needs generally.

Any information you choose to make publicly available, such as blog comments and testimonials on our Websites, will be available for others to see. If you subsequently remove this information, copies may remain viewable in cached and archived pages on other websites or if others have copied or saved the information.

HOLDING, STORAGE AND SECURITY OF YOUR INFORMATION

We generally hold Personal Information in computer systems, including computer systems operated for us by our service providers. We will use all reasonable means to protect the confidentiality of your Personal Information while in our possession or control. All information we receive from you is stored and protected on our provider’s secure servers from unauthorized use or access. Credit card information is encrypted before transmission and is not stored by us on our servers.

To enable us to deliver our services, we may transfer information that we collect about you, including Personal Information, across borders for storage and processing in countries other than Australia.  

 

A list of our service providers and their privacy statements are below.

Service Provider	Provider privacy statement
Shopify	https://www.shopify.com/legal/privacy.
Shippit	https://www.shippit.com/privacy
Klaviyo	https://www.klaviyo.com/legal/privacy-policy#international
Stripe	stripe.com/privacy
DigitalOcean	https://www.digitalocean.com/legal/privacy-policy
Sentry	https://sentry.io/privacy

 

In particular, for our crowdfunding platform, we use Stripe for payment, analytics and other business services. Stripe collects and processes personal data, including identifying information about the devices that connect to its services. Stripe uses this information to operate and improve the services it provides to us, including for fraud detection and prevention. You can learn more about Stripe and its processing activities via its privacy policy at stripe.com/privacy. Stripe may also transfer your data to the European Union or the United States for the purpose of providing their services

We retain your personal information for as long as needed to provide services to you and as otherwise necessary to comply with our legal obligations, resolve disputes and enforce our agreements.

We take reasonable steps to ensure the Personal Information we collect, use and disclose is accurate, complete, up to date and relevant.  You can help us by letting us know by contacting us at customersupport@notimidsouls.com about any changes to your Personal Information, such as your address and phone number.  We also take reasonable steps to destroy or de-identify Personal Information when we no longer require it.

In the event there is a breach of our security and your Personal Information is compromised, we will promptly notify you in compliance with the applicable law

COOKIES AND PIXELS

A cookie is a small file placed in your web browser that collects information about your web browsing behaviour. Use of cookies allows a website to tailor its configuration to your needs and preferences. Cookies do not access information stored on your computer or any Personal Information (e.g. name, address, email address or telephone number). Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. This may, however, prevent you from taking full advantage of our Websites.

Our Websites use cookies to analyse our Websites traffic, provide social media sharing and liking functionality and help us provide a better visitor experience. In addition, cookies and pixels may be used to serve relevant ads to visitors through third party services such as Google Adwords and Facebook Adverts. These ads may appear on these Websites or other websites you visit.

The service providers that use cookies in providing services to our site, include;

Service Provider	Provider’s Statement on Privacy
Google Analytics	https://policies.google.com/privacy
Facebook Pixels	https://www.facebook.com/privacy/policy/
Shopify Cookies	https://www.shopify.com/au/legal/cookies

 

SHARING YOUR INFORMATION WITH THIRD PARTIES

We do not and will not sell or deal in Personal Information or any customer information.

Your Personal Information details are only disclosed to third party suppliers when it is required by law, for goods or services which you have purchased, for payment processing or to protect our copyright, trademarks and other legal rights. To the extent that we do share your Personal Information with a service provider, we would only do so if that party has agreed to comply with our privacy standards as described in this privacy policy and in accordance with applicable law. Our contracts with third parties prohibit them from using any of your Personal Information for any purpose other than that for which it was shared.

 

DISCLOSURE OF YOUR INFORMATION

We may from time to time need to disclose certain information, which may include your Personal Information, to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request. Also, we may use your Personal Information to protect the rights, property or safety of No Timid Souls, our customers or third parties.

If there is a change of control in one of our businesses (whether by merger, sale, transfer of assets or otherwise) customer information, which may include your Personal Information, could be transferred to a purchaser under a confidentiality agreement. We would only disclose your Personal Information in good faith and where required by any of the above circumstances.

ACCESS TO AND CORRECTION OF YOUR PERSONAL INFORMATION

Please contact us at customersupport@notimidsouls.com if you would like to access or correct the Personal Information we hold about you.  We will generally provide you with access to your Personal Information (subject to some exceptions permitted by law) but may charge an access fee to cover the cost of retrieving the information and supplying it to you.

 

 

COMPLAINTS

Please contact us at customersupport@notimidsouls.com if you have any concerns or complaints about the manner in which we have handled your Personal Information. We may ask you to put your complaint in writing and provide details about it.  We will inquire into your complaint and respond to you in writing within 30 days.  If you are not satisfied with our response, you can contact us to discuss your concerns or lodge a complaint with the Australian Information Commissioner (www.oaic.gov.au).

LINKS TO OTHER WEBSITES

This website may contain links to other websites. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that we are not responsible for the privacy practices of such other websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personally identifiable information. This privacy policy applies solely to information collected by this website.

CHANGE IN PRIVACY POLICY

As we plan to ensure our privacy policy remains current, this policy is subject to change. We may modify this policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on this website. Please return periodically to review our privacy policy.

CONTACT US

If you have any questions or concerns at any time about our privacy policy or the use of your Personal Information, please contact us at customersupport@notimidsouls.com